Privacy Policy
Effective Date: December 1, 2025
Last Updated: December 1, 2025
This Privacy Policy describes how Levi Lipovenko PSYD PLLC dba N-Psych ("we," "us," or "our") collects, uses, and discloses your personal information on the website, n-psych.com, and in connection with our services, including our SMS text messaging program.
1. Information We Collect
We collect information you directly provide to us when you interact with our website or services, which may include:
Contact and Scheduling Information: Name, email address, phone number, and appointment details when you book an evaluation.
Demographic and Clinical Information (Protected Health Information - PHI): Information provided on contact forms or intake forms necessary for the evaluation process (e.g., date of birth, presenting concerns).
Website Usage Data: Information collected automatically, such as IP address, browser type, and pages viewed.
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide and manage your Neuropsychological Evaluation services.
To communicate with you regarding scheduling, appointments, and services.
To fulfill our legal obligations under HIPAA for the purposes of Treatment, Payment, and Healthcare Operations.
To respond to your inquiries submitted through contact forms.
For billing, record-keeping, and legal compliance.
3. Disclosure of Your Information and Business Associates
We do not sell your personal information. We may share your information with the following parties:
Service Providers (Business Associates): Third-party vendors who perform services on our behalf (e.g., web hosting, billing, SMS platform, scheduling software). We maintain Business Associate Agreements (BAAs) with these entities to ensure they safeguard your information, including Protected Health Information (PHI), in compliance with HIPAA.
Legal Requirements: When required by law, such as in response to a court order, subpoena, or to protect our rights and safety.
4. SMS Text Messaging Program Privacy (Twilio/Carrier Compliance)
The following terms apply specifically to our text messaging program for appointment reminders and scheduling confirmations:
Opt-In Consent: By checking the SMS opt-in box on our online intake form, you provide express consent to receive text messages from us regarding your appointments.
Usage: Your phone number and associated information are used solely to send you appointment-related texts.
No Sharing or Selling: We will not sell, share, or rent your phone number or any personal information collected via the SMS program to third parties for marketing purposes. Your privacy is paramount.
5. Your HIPAA Privacy Rights and Notice
Levi Lipovenko PSYD PLLC dba N-Psych is a healthcare provider subject to the Health Insurance Portability and Accountability Act (HIPAA). We are committed to protecting the privacy of your Protected Health Information (PHI). You have specific rights regarding your PHI, including the right to access your records, request amendments, and request restrictions on certain uses and disclosures.
For a complete description of your rights and our duties regarding your PHI, please refer to our official Notice of Privacy Practices (NPP).
We will notify you in accordance with the law if a breach of your unsecured PHI occurs.
6. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Levi Lipovenko PSYD PLLC dba N-Psych
Address: 1310 48 Street, Suite 306, Brooklyn, NY 11219
Email: info@n-psych.com